How do I license a StorNext FX client in an Xsan environment?
- Gather the customer's SNFX serial number
- Check that the customer has current Quantum support
- Gather the "cvsid" information from all the Xsan MDCs
- Gather "cvgather" from the SNFX client
- Open a ticket with Quantum support at 1-800-284-5101 (option 1)
- Wait for Tier 2 to make contact (they usually call in an hour or two, and the number is usually from Colorado)
- Follow their instructions to provide the information gathered in the first three steps, either via email, or using the below FTP information:
url: ftp://gps.quantum.com/
user: anonymous
pass: [the email address given to opent the case]
path: incoming/SR3714130 [replace with your ticket number] - Wait for Quantum to provide the license.dat (usually an hour or two)
- On the SNFX client, place the provided license.dat in /usr/cvfs/config/
- On the Xsan MDCs, place the provided license.dat in /Library/Preferences/Xsan/
- Reboot all Xsan MDCs (this can be staggered to minimize downtime, but work with the customer)
- Mount the SNFX client (if you have trouble, restart cvfs, if you still have trouble, reboot)